Zendesk
Service domainCUSTOMER SUPPORT
Arcade Optimized
6tools
6require secrets
The Zendesk toolkit connects Arcade to your Zendesk account, enabling agents and apps to manage support tickets, retrieve conversation history, search the Help Center, and inspect account context — all via OAuth-authenticated API calls.
Capabilities
- Ticket management: List tickets with offset-based pagination, add public or internal comments, and mark tickets as solved (with an optional closing comment); all ticket responses include a direct
html_urlfor quick browser access. - Conversation retrieval: Fetch the full comment thread for any ticket, including the original description, author IDs, timestamps, visibility flags, and file attachment metadata.
- Knowledge base search: Search published Help Center articles by query text and/or label names, with combinable filters and paginated results.
- Account introspection: Retrieve the authenticated user's profile, role, organization, and Zendesk account context via a single call.
OAuth
This toolkit uses OAuth 2.0. The provider is Zendesk. See the Arcade Zendesk auth provider docs for setup instructions.
Secrets
ZENDESK_SUBDOMAIN— Your Zendesk subdomain (the<subdomain>portion ofhttps://<subdomain>.zendesk.com). This is not a generated credential; it is the unique account identifier chosen when your Zendesk account was created. You can find it in your browser's address bar when logged into Zendesk, or under Admin Center → Account → Branding in the Zendesk dashboard.
For general guidance on configuring secrets in Arcade, see the Arcade secrets docs. You can also manage secrets directly at api.arcade.dev/dashboard/auth/secrets.
Available tools(6)
6 of 6 tools
Operations
Behavior
| Tool name | Description | Secrets | |
|---|---|---|---|
Add a comment to an existing Zendesk ticket.
The returned ticket object includes an 'html_url' field with the direct link
to view the ticket in Zendesk. | 1 | ||
Get all comments for a specific Zendesk ticket, including the original description.
The first comment is always the ticket's original description/content.
Subsequent comments show the conversation history.
Each comment includes:
- author_id: ID of the comment author
- body: The comment text
- created_at: Timestamp when comment was created
- public: Whether the comment is public or internal
- attachments: List of file attachments (if any) with file_name, content_url, size, etc. | 1 | ||
List tickets from your Zendesk account with offset-based pagination.
By default, returns tickets sorted by ID with newest tickets first (desc).
Each ticket in the response includes an 'html_url' field with the direct link
to view the ticket in Zendesk.
PAGINATION:
- The response includes 'next_offset' when more results are available
- To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter
- If 'next_offset' is not present, you've reached the end of available results | 1 | ||
Mark a Zendesk ticket as solved, optionally with a final comment.
The returned ticket object includes an 'html_url' field with the direct link
to view the ticket in Zendesk. | 1 | ||
Search for Help Center articles in your Zendesk knowledge base.
This tool searches specifically for published knowledge base articles that provide
solutions and guidance to users. At least one search parameter (query or label_names)
must be provided.
PAGINATION:
- The response includes 'next_offset' when more results are available
- To fetch the next batch, simply pass the 'next_offset' value as the 'offset' parameter
- If 'next_offset' is not present, you've reached the end of available results
- The tool automatically handles fetching from the correct page based on your offset
IMPORTANT: ALL FILTERS CAN BE COMBINED IN A SINGLE CALL
You can combine multiple filters (query, labels, dates) in one search request.
Do NOT make separate tool calls - combine all relevant filters together. | 1 | ||
Get comprehensive user profile and Zendesk account information.
This tool provides detailed information about the authenticated user including
their name, email, role, organization details, and Zendesk account context. | 1 |
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